GigOps help
How to use GigOps, 65 guides answering 909 questions about running tours, festivals, venues, promotions and competitions. It is the same guide you get inside the app, where Ask GigOps answers from it.
Basics
- Ask GigOpsAsk GigOps is an assistant inside GigOps that answers questions in plain words. It can explain how to do something in the app, using this he
- Getting startedGigOps runs your tours, festivals, venues, promotions and events in one place. This page covers the basics every Company User needs: signing
- My dayMy day is the home screen: the open tour at a glance, the approvals waiting on you, your own travel and the local weather. It opens when you
- InboxInbox holds your direct messages with other Company Users at your company, laid out like email with a subject and a reply. In the left menu,
Plan
- BookingsBookings is the shared record between your company and another company on GigOps for one date: a tour (or a promoter buying the room) and a
- CommsComms is your company's team chat: channels for the whole company or for a few people, plus direct messages with each teammate. In the left
- DocumentsDocuments keeps your files in one place: riders, stage plots, contracts, permits, insurance, settlements, W-9s, invoices and anything else,
- ScheduleThe Schedule module is one calendar of everything happening across the shows on the open tour (or festival, event or market): run-of-show it
- OffersOffers is where a promoter writes an offer to an artist's agent: the deal, the ticket scaling and the show costs, with what they come to at
- Shows calendarThe Shows calendar shows every show across your Markets in the state it is in: offer out, hold, confirmed, on sale, past due for settlement
- PermitsPermits is the register of everything you have to be given permission for: the authority, the number, what it covers, when the filing has to
- Planning (Tasks)Planning is the task list for the open tour (or festival, event or market): who does what, by when, for which show. In the left menu, under
- SignaturesSignatures is GigOps Sign: you send a PDF, a contract, a settlement or a deal memo for signature, choose who signs and in what order, and ge
- Venue bookThe Venue book is the list of rooms you play, on GigOps or not, with their rent and cost defaults and the open dates a venue has shared with
Shows
Operations
- CADThe CAD editor is where you draw stage plots, venue floor plans and festival site maps to scale: fences, cable runs, routes, zones, tents an
- CateringCatering plans the meals for each show (or festival day): meal times, head counts, cost per person, menus, and a check-in kiosk at the cater
- CredentialsCredentials handles access passes: the zones (gates) a pass can open, the pass types (AAA, Local Crew, Photo...), the passes you issue to pe
- DispatchDispatch is one live map of everyone moving for you right now: shuttle drivers from Transport and runners from Runners, as long as they are
- IncidentsIncidents is the health and safety and operations log: injuries, security issues, weather, lost and found, equipment problems and anything e
- LogisticsLogistics tracks what moves and what is handed out: inbound and outbound shipments, gear tagged with QR labels that you check out to people
- MerchMerch runs the merchandise operation: a product catalog, a settlement for each show (count sheet, venue fee, net to the artist), stock on ha
- PayrollPayroll turns your crew's rates and schedule into pay: an estimate from who is assigned to which shows, actual pay from their clock-in and c
- RunnersRunners handles errands: tasks such as picking something up or dropping it off, who runs them, where your runners are right now, and the exp
- CrewThe Crew module is your crew roster: the people who work your shows on site (production, stagehands, security, runners, drivers and so on).
- Structures sheetThe structures sheet is an event's numbered list of tents, scaffold, buildings, trailers and other structures, kept in step with the event's
- TransportTransport runs your crew shuttles: scheduled runs with a driver and stops, ride requests from crew, and a live map of drivers on shift. In t
- TravelTravel is where you book and track how your people get to and stay at each show: flights and other travel legs, hotels and rooming, rental c
- WeatherWeather shows current conditions, a 5-day forecast and detailed wind for a show's venue or any place you type in. In the left menu, under Op
Money
- BudgetBudget holds every cost and income line for the tour you have selected, grouped into categories and sub-categories, with an approval trail f
- CFO viewThe CFO view rolls the budget, ticket revenue and approvals up into a finance dashboard: profit and loss by show, committed spend by categor
- CountsCounts are the box office's ticket numbers for a show: sold, gross, and later the drop. In PromoterOps, the Counts module (in the left menu,
- FX ratesFX rates holds the exchange rates GigOps uses to convert budget lines, ticket counts and settlements between currencies. In the left menu, u
- MarketingMarketing tracks what each show spends to sell: radio, digital, print, outdoor and street, planned against actual and against the deal's adv
- AnalyticsAnalytics is a year of your book at a glance: sell-through by room, genre and Market, what settled shows left you, marketing per ticket, how
- ScenariosScenarios lets you try what-if changes to a tour's budget, category by category, and save the versions you want to keep, without touching th
- SettlementSettlement is where you agree a show's deal terms, check its box office counts and costs, see the split between artist and promoter, and loc
- TicketingTicketing keeps the ticket counts for every show: tickets sold, average ticket price, gross in the local currency and in US dollars, and sel
- VendorsVendors is where you keep the outside businesses you hire (audio, lights, catering, security and so on), ask them for quotes through RFPs, c
Reports
Venue
- AvailsAvails is where you choose who sees your open dates: a public open-dates page anyone can use to request a hold, a listing in the tours' Find
- RentalsRentals is the private side of your venue: the weddings, corporate events, graduations and film shoots you rent rooms for. It keeps your cli
- SpacesSpaces are the rooms and stages inside your venue (a main room, a ballroom, a patio stage), each with its own capacity, stage size, tech and
- Calendar & holdsCalendar & holds is your venue's diary: holds ranked per space and date (H1, H2, H3...), confirmed shows, private events, dark days and main
- Venue profileThe Venue profile is your tech pack, entered once: stage and rigging, power, audio and video, loading and parking, backstage and wifi, cater
Festival
- AdvancesAdvances is where you advance every act on your festival lineup: its tour manager, arrival and departure, soundcheck, ground transport, inpu
- LineupThe Lineup is your festival's run of acts: the stages, and who plays each stage at what time on each festival day. In the left menu, under F
- Site mapThe site map holds the points of interest on your festival site: gates, medical and first aid, water, toilets, food and bars, info, ATMs, ac
- Vendor villageThe vendor village is your list of stalls on the festival site: food, beverage, merch, craft, sponsor activations, info points and services,
- WristbandsWristbands tracks bulk wristband batches for a festival or event, one batch per tier (GA, VIP, Artist, Crew...), from ordering through produ
Competition
- AthletesAthletes is the field: every athlete invited to the event, with their discipline, club, nation, bib and status. Athletes use their own app,
- BroadcastBroadcast tracks who is carrying the event, when, how it is delivered and where: your broadcast partners, the windows they carry on the comp
- Clubs and teamsClubs and teams holds the national squads, clubs and brand teams your athletes ride for, and the Team Manager seats that run them. In the le
- JudgingJudging is the results desk's run board: the judge panel for each comp, every run as it opens and is scored, and the corrections. Judges sco
- LeaderboardsLeaderboards shows live standings for each comp, worked out from the judged runs and updated as scores land. It has a full-screen board mode
Field program
Apps
- GigOps AthleteGigOps Athlete is the app your athletes use at an ActionOps event: their comps and start positions, live results, travel, their pass and ale
- GigOps CrewGigOps Crew is the app your on-site crew use on their phones: their badge, schedule, travel, to-dos, timecard and more. Crew open it in a br
- GigOps VendorGigOps Vendor is where an outside business (backline, catering, staging, security, trucking and so on) lists itself in the GigOps vendor mar
- Mobile appsGigOps has iPhone and iPad apps for the people who work on site: GigOps Crew for crew, GigOps Athlete for athletes at ActionOps events, GigO
Sharing
Admin
- API keys and webhooksThe GigOps API lets your own tools (a booking spreadsheet, a data warehouse, an agency's system) read your company's tours, shows, venues, b
- Single sign-onSingle sign-on (SSO) lets your team sign in to GigOps through your company's identity provider, such as Okta, Microsoft Entra ID or Google W
- Users & accessUsers & access is where you manage the people at your company who sign in to GigOps: inviting them, choosing their access level, adjusting w