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Security

How we keep your data safe.

Your tours, pay rates and bank details live in GigOps, and a show depends on them. This page gathers in one place what protects them, and what happens to them if you leave.

Who can see it

Your data stays with your company.

Your show data lives once, and only your company sees it. Another company sees only what a booking, a promoter link or a festival link shares between you, and nothing else.

A role for every person.

Each role can edit, only view, or not see each part of GigOps. A Company Admin can change that for one person, or switch a part off for everyone.

Every file says who can see it.

Anyone, the companies you book with, those companies only once the booking is confirmed, or only your team.

Support without the figures.

When GigOps Support opens your account to help, every money and ticket figure is hidden before it reaches their screen, and the settlement and payroll exports are blocked.

Signing in

Only the right people get in.

Two-factor sign-in.

A code from an authenticator app, such as Google Authenticator, Authy or 1Password, with recovery codes. Your company can require it for everyone.

Single sign-on.

Sign in through Okta, Microsoft Entra ID or Google Workspace, and require it for everyone but owners, who always keep their password.

Sessions that end.

A session signs out after 30 minutes with no activity. Passwords are stored hashed, never as text, and the app is served over HTTPS only.

Records

A record of what matters.

Bank details stored encrypted.

Bank details on festival advance forms are stored encrypted. Only the last four digits show, and every time someone reveals the rest, it is logged.

An audit trail nobody can edit.

Company Admins see who changed access, roles, pay rates and shared links, and when, including every GigOps Support session. Nobody can edit or delete it.

Signed records anyone can check.

A document signed with GigOps Sign carries a QR code on every page and beside every signature, which opens its verification page.

Backed up every day.

The database is copied every day, and each copy is checked before it is kept.

If you leave

Your data stays yours.

What happens when I cancel?
Cancel any time from the billing portal, and access runs to the end of the paid period. Closing the account deletes nothing.
Can I take my data with me?
Yes. Schedules, budgets, payroll and settlements export as CSV or PDF at any time, and hello@gigops.ai sends you a copy of your company’s data in one file on request.
Can I have it deleted?
Yes. Email hello@gigops.ai and it is done within 30 days. Signed documents are the one exception: they are kept for seven years, as the Privacy Policy explains.
Where is it kept?
The app and its database run on Render, and Cloudflare carries the traffic and keeps uploaded files. The Privacy Policy lists every provider and what each one sees.
Report a problem

Found a security problem?

Email graham@gigops.ai with SECURITY in the subject. You hear back within two business days, and we ask for a fair window to fix it before it is made public.

Run your next show on GigOps.

7-day free trial. Company Users are $39 per user / month. View only seats are $0. Crew are always free.

Start free trial Book a demo
Book a demo

Book a demo.

Leave your name and email, and we'll reply the same week to set up a walkthrough of the product that fits.

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Could not send. Please email hello@gigops.ai directly.

$39 per user / month · View only $0 · 7-day free trial

Your name, company and email go to a Google Sheet through Google Apps Script, where only the GigOps team reads them.

Security

How we keep your data safe.

Your tours, pay rates and bank details live in GigOps, and a show depends on them. This page gathers in one place what protects them, and what happens to them if you leave.

Who can see it

Your data stays with your company.

Your show data lives once, and only your company sees it. Another company sees only what a booking, a promoter link or a festival link shares between you, and nothing else.

A role for every person.

Each role can edit, only view, or not see each part of GigOps. A Company Admin can change that for one person, or switch a part off for everyone.

Every file says who can see it.

Anyone, the companies you book with, those companies only once the booking is confirmed, or only your team.

Support without the figures.

When GigOps Support opens your account to help, every money and ticket figure is hidden before it reaches their screen, and the settlement and payroll exports are blocked.

Signing in

Only the right people get in.

Two-factor sign-in.

A code from an authenticator app, such as Google Authenticator, Authy or 1Password, with recovery codes. Your company can require it for everyone.

Single sign-on.

Sign in through Okta, Microsoft Entra ID or Google Workspace, and require it for everyone but owners, who always keep their password.

Sessions that end.

A session signs out after 30 minutes with no activity. Passwords are stored hashed, never as text, and the app is served over HTTPS only.

Records

A record of what matters.

Bank details stored encrypted.

Bank details on festival advance forms are stored encrypted. Only the last four digits show, and every time someone reveals the rest, it is logged.

An audit trail nobody can edit.

Company Admins see who changed access, roles, pay rates and shared links, and when, including every GigOps Support session. Nobody can edit or delete it.

Signed records anyone can check.

A document signed with GigOps Sign carries a QR code on every page and beside every signature, which opens its verification page.

Backed up every day.

The database is copied every day, and each copy is checked before it is kept.

If you leave

Your data stays yours.

What happens when I cancel?
Cancel any time from the billing portal, and access runs to the end of the paid period. Closing the account deletes nothing.
Can I take my data with me?
Yes. Schedules, budgets, payroll and settlements export as CSV or PDF at any time, and hello@gigops.ai sends you a copy of your company’s data in one file on request.
Can I have it deleted?
Yes. Email hello@gigops.ai and it is done within 30 days. Signed documents are the one exception: they are kept for seven years, as the Privacy Policy explains.
Where is it kept?
The app and its database run on Render, and Cloudflare carries the traffic and keeps uploaded files. The Privacy Policy lists every provider and what each one sees.
Report a problem

Found a security problem?

Email graham@gigops.ai with SECURITY in the subject. You hear back within two business days, and we ask for a fair window to fix it before it is made public.

Run your next show on GigOps.

7-day free trial. Company Users are $39 per user / month. View only seats are $0. Crew are always free.

Start free trial
Book a demo

Book a demo.

Leave your name and email, and we'll reply the same week to set up a walkthrough of the product that fits.

$39 per user / month · View only $0 · 7-day free trial

Your name, company and email go to a Google Sheet through Google Apps Script, where only the GigOps team reads them.