How is net to the artist worked out?

From the count sheet and the venue’s rates. Opening count, what sold and the closing count give the gross, the building’s soft and hard goods rates come off it, and what is left is the net. The rates come from the venue’s tech pack rather than from memory.

Can I pull sales from a card reader?

You can connect your own Square account and pull a show’s sales into its settlement. It is read only: GigOps reads what Square recorded and does not take payments or move money.

What happens to stock after a show?

Settling a show writes its closing counts back to stock, so the inventory is what is actually in the cases. Anything given away, damaged or written off goes in as an adjustment with a reason.

Why are soft and hard goods separate?

Because venues settle them at different rates, usually a higher one on shirts than on vinyl or print. Keeping them apart is what makes the settlement arithmetic match what the building expects.

Can the sellers do the counting?

Yes. Crew who sell merch count stock in GigOps Crew, so the opening and closing counts come from the person holding the box rather than from somebody reconstructing them afterwards.

Does merch income reach the budget?

Yes, as a line, so the run’s number includes the merch table instead of treating it as a separate business settled in a notebook.

Merch

Count it out.
Count it back.

A catalog of what you sell, a settlement for every show with its count sheet, the venue’s fee and the net to the artist, and stock on hand by size so the sizes that sell are the ones on the truck. Sales can come from your own Square account rather than from a pad.

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In TourOps, FestivalOps and ActionOps.

The merch catalog: each product with its category, sizes and prices, and the totals for the run

What it replaces

A count sheet,
a calculator and a hope.

Merch is settled at one in the morning by two tired people with a pad, a venue rate nobody wrote down and a stack of cash. It is the last thing done each night and the first thing to be wrong.

The pad

Added up twice, differently

Opening count, sales, closing count and the venue fee get worked out by hand at the end of a long day. Here the sheet does the arithmetic and the net to the artist comes out of it.

The rate

Different in every building

Soft goods and hard goods settle at different rates, and the rate changes by room. The venue’s own rates come off its tech pack rather than off somebody’s memory.

The truck

Full of the wrong sizes

Nobody knows what sold until the run is over, so the restock is a guess. Stock on hand by size, with low rows flagged, makes the next order the obvious one.

Merch stock on hand per size for every product, with rows below their low-stock threshold flagged — Stock by size, with anything under its threshold flagged, so the restock is a list rather than a guess.

How it works

Catalog, count sheet, settlement, restock.

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The catalog, soft and hard

Every product with its category, its sizes and its price, split into soft goods and hard goods because the venues settle them at different rates. Totals across the run say what is active, what has sold, what it grossed and what is net to the artist.

The merch catalog by product and category, with sizes, prices and the run totals across the top

02 / 03

One settlement per room

The count sheet takes the opening count, what sold and the closing count, applies the venue’s soft and hard rates, and gives the net to the artist. Check the cash against the card takings, settle the show, and the closing counts write back to stock.

A merch settlement for a show: the count sheet by product, the venue fee and the net to the artist

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Know what is left

Stock on hand per size for every product, with rows below their low-stock threshold flagged, so the reorder is a list rather than a conversation. Adjust stock when something is given away or written off, and the reports say what sold where.

Stock on hand per size with low rows flagged, and the adjust action on each product

What it connects to

Your own Square account: Connect the Square account you already sell on and pull a show’s sales into its settlement, instead of reading them off a terminal at midnight.
Into the budget: Merch income goes to the budget as a line, so the run’s number includes the table at the back of the room.
Sellers count from the app: Crew selling merch count stock in GigOps Crew, so the opening and closing counts come from the person holding the box.
The venue’s rates: Soft and hard goods rates come off the venue’s tech pack, so the settlement uses the building’s own numbers.
Reports across the run: What sold, where, and at what margin, by product and by show, for the conversation about what to print next.
Adjustments on the record: Giveaways, damage and write-offs are adjustments against the stock rather than a discrepancy nobody can explain.
Who can see it: Owners, Company Admins, Managers, Finance, Legal and Ops edit merch. Coordinators read it. View only seats do not see it.

Step by step in the help guide: products, settlements, inventory and reports, show settlement and the budget. Where the money lands: Finance.

Who it is for

Who is selling.

TourOps

A settlement per room down the run, the venue rate from each building’s tech pack, and stock by size so the truck carries what sells.

Explore TourOps

FestivalOps

Festival merch across days and stands, counted and settled the same way as everything else on the site.

Explore FestivalOps

ActionOps

Event merch across a comp, with the income landing in the event P&L beside the ticketing and the prize money.

Explore ActionOps

Questions

What people ask about merch.

How is net to the artist worked out?: From the count sheet and the venue’s rates. Opening count, what sold and the closing count give the gross, the building’s soft and hard goods rates come off it, and what is left is the net. The rates come from the venue’s tech pack rather than from memory.
Can I pull sales from a card reader?: You can connect your own Square account and pull a show’s sales into its settlement. It is read only: GigOps reads what Square recorded and does not take payments or move money.
What happens to stock after a show?: Settling a show writes its closing counts back to stock, so the inventory is what is actually in the cases. Anything given away, damaged or written off goes in as an adjustment with a reason.
Why are soft and hard goods separate?: Because venues settle them at different rates, usually a higher one on shirts than on vinyl or print. Keeping them apart is what makes the settlement arithmetic match what the building expects.
Can the sellers do the counting?: Yes. Crew who sell merch count stock in GigOps Crew, so the opening and closing counts come from the person holding the box rather than from somebody reconstructing them afterwards.
Does merch income reach the budget?: Yes, as a line, so the run’s number includes the merch table instead of treating it as a separate business settled in a notebook.

Settle the next room in minutes.

Merch comes with TourOps, FestivalOps and ActionOps. 7-day free trial. Company Users are $39 per user / month. View only seats are $0. Crew are always free.